Return and Refund Policy
Last updated: 1 Aug, 2025
At ssgvoyages.us, we value your trust and are committed to delivering a smooth and satisfying travel experience. We understand that plans may change or unexpected situations may arise. This policy explains when and how refunds may be granted, the process for submitting a request, and the conditions that apply.
Scope of This Policy
- Eligibility for cancellations and refunds
- Required documentation and deadlines
- Processing timelines and refund methods
- Applicable fees and non-refundable charges
Note: Refund eligibility depends on the service type, provider policies (airlines, hotels, transport, etc.), and the timing of your request.
1. Definitions
- Company: Refers to ssgvoyages.us (“we”, “our”, or “us”).
- Service: Any travel-related product or service booked via our platform.
- Order: A confirmed booking or reservation made on our website.
- You: The customer using our services.
- Website: Refers to https://www.ssgvoyages.us.
2. Refund Eligibility
Refunds may be issued if:
- The booking was made directly through ssgvoyages.us.
- The request complies with the service provider’s cancellation policy.
- Valid documentation is provided, such as:
- Booking confirmation
- Proof of payment
- Relevant correspondence or justification
- Refunds are processed to the original payment method unless otherwise agreed.
Important: Certain fares or bookings are strictly non-refundable. Late cancellations or policy breaches may result in denial or partial refunds. Administrative fees may apply.
3. Submitting a Refund Request
To request a refund, please follow these steps:
- Review Provider Terms: Check the airline, hotel, or service provider’s refund rules.
- Gather Documentation:
- Booking invoice or confirmation
- Payment proof
- Relevant emails or messages
- Supporting evidence (medical certificates, legal notices, etc.)
- Explain the Reason: Provide a brief explanation for your refund request.
- Submit Within Deadlines: Requests must be made within the timeframe stated in the provider’s terms.
- Escalate if Necessary: Contact our support team if your issue remains unresolved.
4. Processing & Timelines
Approved refunds follow the provider’s processing time. ssgvoyages.us will assist in facilitating the process but is not liable for delays or rejections from the provider.
Estimated Timeframes:
- Credit/Debit Card: 5–10 business days
- Digital Wallet (PayPal, etc.): 3–5 business days
- Bank Transfers: Dependent on bank processing times
Exceptions
Refunds may be granted in exceptional cases if proof is provided, such as:
- Medical emergencies
- Family bereavement
- Natural disasters or government-imposed travel bans
5. Policy Modifications
We reserve the right to update this policy at any time. Changes take effect upon posting on ssgvoyages.us. Continued use of our services indicates acceptance of the updated terms.
6. Contact Us
Our customer support team is available 24/7 to assist you with any refund-related concerns.
Email: info@ssgvoyages.us
Phone: +1 (800) 233 8084
We are committed to ensuring a fair, transparent, and hassle-free experience with ssgvoyages.us.